Details
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Suggestion
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Resolution: Won't Fix
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None
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
- define a request type in a customer portal
- add a field (for instance 'Description') and set a custom 'Display name' (for instance ('Any additional details you can provide?')
- go to the customer portal
- raise a request
- go to the JIRA issue
- it would be convenient, from a customer service team member point of view, to know the exact question the customer was asked next to this field. This could be done by adding display name next to the field name. In this case:
. Alternatively, it could be added in a tool tip.Description (Any additional details you can provide?)
Attachments
Issue Links
- is related to
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JSDSERVER-597 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request
- Closed
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JSDSERVER-8621 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request
- Gathering Interest
- was cloned as
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JSDCLOUD-9552 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request
- Gathering Interest