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Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

define a request type in a customer portal
add a field (for instance 'Description') and set a custom 'Display name' (for instance ('Any additional details you can provide?')
go to the customer portal
raise a request
go to the JIRA issue
it would be convenient, from a customer service team member point of view, to know the exact question the customer was asked next to this field. This could be done by adding display name next to the field name. In this case:
Description (Any additional details you can provide?)
. Alternatively, it could be added in a tool tip.

relates to

JSDCLOUD-597 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

was cloned as

JSDSERVER-8621 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request