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Feedback Policy:

Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

define a request type in a customer portal
add a field (for instance 'Description') and set a custom 'Display name' (for instance ('Any additional details you can provide?')
go to the customer portal
raise a request
go to the JIRA issue
it would be convenient, from a customer service team member point of view, to know the exact question the customer was asked next to this field. This could be done by adding display name next to the field name. In this case:
Description (Any additional details you can provide?)
. Alternatively, it could be added in a tool tip.

is related to

JSDSERVER-597 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

JSDSERVER-8621 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

was cloned as

JSDCLOUD-9552 Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request