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  1. Jira Service Management Data Center
  2. JSDSERVER-8447

Deprecated Insight multiple CF is not visible on transition screen when done from Software Boards

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      Issue Summary

      From Insight Asset Management v8.7.11, Insight Objects (multiple) (deprecated) custom field when added to transition screen breaks when issue is transitioned from Agile Boards.

      Steps to Reproduce

      1. Create an Insight custom field of Insight Objects (multiple) (deprecated) type
      2. Add this CF in a workflow transition screen
      3. Create a Kanban board for the project
      4. Try to transition an issue from one status to another using the transition screen

      Expected Results

      Insight Objects (multiple) (deprecated) CF works fine

      Actual Results

      Insight Objects (multiple) (deprecated) CF is not visible/editable:

      Workaround

      Transitioning the issue from the issue view page works

        1. 2021-07-07_16-50-53.png
          329 kB
          Suddha
        2. 2021-07-07_16-51-24.png
          336 kB
          Suddha

            [JSDSERVER-8447] Deprecated Insight multiple CF is not visible on transition screen when done from Software Boards

            Conor made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 565917 ]
            François Dénommée (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Craig Shannon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 564281 ]
            Conor made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 564188 ]
            Martin Ma made changes -
            Fix Version/s New: Insight 8.7.12 [ 97097 ]
            Martin Ma made changes -
            Fix Version/s Original: Insight 8.7.12 [ 97097 ]
            Suddha made changes -
            Affects Version/s New: Insight 8.7.11 [ 96690 ]
            Kunal Kanojia made changes -
            Affects Version/s Original: 4.18.1 [ 96093 ]
            Kunal Kanojia made changes -
            Fix Version/s New: 4.18.1 [ 96093 ]
            Kunal Kanojia made changes -
            Fix Version/s New: Insight 8.7.12 [ 97097 ]

              828a13f9a5a4 François Dénommée (Inactive)
              smitra2@atlassian.com Suddha
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: