UTF-8 encoding does not work as expected for special characters while exporting the objects.

XMLWordPrintable

    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • None
    • Affects Version/s: 4.16.0
    • None
    • 2
    • Severity 3 - Minor
    • 14

      Issue Summary

      UTF-8 encoding does not work as expected for Spanish words while exporting the objects.

      Affected Version : 8.7.10

      Steps to Reproduce

      1. Create an object schema with few objects.
      2. Create an attribute with text type.
      3. Put a value for the text type attribute with some Spanish words like información.
      4. View the object. It will display the correct value as below 
      5. Export the objects with the following settings in a CSV:

      Expected Results

      All the "Spanish" words should be displayed correctly.

      Actual Results

      The CSV results show the weird characters as below:

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

        1. Insight_-_Jira.jpg
          109 kB
          Krina
        2. Insight_-_Jira-1.jpg
          72 kB
          Krina
        3. export.jpg
          143 kB
          Krina
        4. image-2021-09-03-14-56-44-223.png
          177 kB
          Jean-Baptiste Prat-Espouey
        5. image-2021-09-03-14-57-41-437.png
          180 kB
          Jean-Baptiste Prat-Espouey
        6. reproducible in Excel.png
          78 kB
          Yinon Negev
        7. screenshot-1.png
          171 kB
          Yinon Negev

            Assignee:
            Jean-Baptiste Prat-Espouey
            Reporter:
            Krina
            Votes:
            4 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: