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  1. Jira Service Management Data Center
  2. JSDSERVER-751

Transition in User Portal Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

      Regards.

          Form Name

            [JSDSERVER-751] Transition in User Portal Service Desk

            Martin Howell made changes -
            Link New: This issue duplicates JSDSERVER-12592 [ JSDSERVER-12592 ]
            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011768 ] New: JAC Suggestion Workflow 3 [ 3646886 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665292 ] New: JAC Suggestion Workflow [ 3011768 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325172 ] New: Confluence Workflow - Public Facing v4 [ 2665292 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053177 ] New: JSD Suggestion Workflow - TEMP [ 2325172 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048222 ] New: JSD Suggestion Workflow [ 2053177 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280250 ] New: JSD Suggestion Workflow - TEMP [ 2048222 ]
            jonah (Inactive) made changes -
            Description Original: The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

            Regards.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-751].
              {panel}

            The users can not transition states in User Portal Service Desk. This is a key feature because the user can't reopen issues.

            Regards.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-751 [ JSDCLOUD-751 ]

              Unassigned Unassigned
              2e356f583a81 Cesar Salvado
              Votes:
              23 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: