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  1. Jira Service Management Data Center
  2. JSDSERVER-746

Populating data based on responses

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      While working with a client they requested that depending on what is selected in the first field, that this would determine what other fields appear (auto-fill options to be enabled, especially in cascaded fields).

      The reason for this was to remove unnecessary optional fields from the Customer Portal, and ensure only the information they needed to complete would appear in front of them.

            [JSDSERVER-746] Populating data based on responses

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011564 ] New: JAC Suggestion Workflow 3 [ 3649055 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664632 ] New: JAC Suggestion Workflow [ 3011564 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324262 ] New: Confluence Workflow - Public Facing v4 [ 2664632 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053086 ] New: JSD Suggestion Workflow - TEMP [ 2324262 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048113 ] New: JSD Suggestion Workflow [ 2053086 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280045 ] New: JSD Suggestion Workflow - TEMP [ 2048113 ]
            jonah (Inactive) made changes -
            Description Original: While working with a client they requested that depending on what is selected in the first field, that this would determine what other fields appear (auto-fill options to be enabled, especially in cascaded fields).

            The reason for this was to remove unnecessary optional fields from the Customer Portal, and ensure only the information they needed to complete would appear in front of them.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-746].
              {panel}

            While working with a client they requested that depending on what is selected in the first field, that this would determine what other fields appear (auto-fill options to be enabled, especially in cascaded fields).

            The reason for this was to remove unnecessary optional fields from the Customer Portal, and ensure only the information they needed to complete would appear in front of them.

              Unassigned Unassigned
              6357d15fa00b Kevin Coughlan
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: