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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-4054

Show or hide field in portal based on another field value

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Details

    • Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 13
    • 3
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin I would like to show additional fields in the customer portal when creating an issue. The fields should be hidden by default and will appear based on input into fields that show by default.

      Example Use Cases:

      • Multi select custom field 'Reason' has 'Other' value. If it is selected, a text box custom field appears and customer is required to type in a comment
      • Date custom field 'Due Date' is not required. If Due date is filled in a multi select custom field 'reason' appears and is required

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              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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              Dates

                Created:
                Updated:

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