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  1. Jira Service Management Data Center
  2. JSDSERVER-744

Scrolling Banner in Customer Portal

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      While working on a project with a client, they inquired as to whether it was possible to have an editable scrolling banner on the Customer Portal.

      The proposed purpose for this banner is to provide announcements when a system is down, and so stop customers logging lots of tickets about an issue which the service desk team are already working on.

          Form Name

            [JSDSERVER-744] Scrolling Banner in Customer Portal

            Kevin Coughlan added a comment -

            Hey,
            Having given this some more thought, the scrolling banner may be too difficult for customers to read.
            Perhaps a more simple solution would be the option to select an 'Alert' or 'Attention' option (drop-down?) where the optional description appears on the Customer Portal. Selecting this option would then highlight the text in some way, such as Alert appearing in bold red upper-case, to make customers aware of an ongoing issue / issue that is known about and is being dealt with.

            Kevin Coughlan added a comment - Hey, Having given this some more thought, the scrolling banner may be too difficult for customers to read. Perhaps a more simple solution would be the option to select an 'Alert' or 'Attention' option (drop-down?) where the optional description appears on the Customer Portal. Selecting this option would then highlight the text in some way, such as Alert appearing in bold red upper-case, to make customers aware of an ongoing issue / issue that is known about and is being dealt with.

              Unassigned Unassigned
              6357d15fa00b Kevin Coughlan
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