Highest Issue Summary
Ctrl-V Shortcut to paste text into request description field (Wiki Style Renderer) doesn't work on Firefox or Safari
Steps to Reproduce
- Copy some text content to the Clipboard.
- On a service desk project, raise a request.
- On the customers portal, select "Get IT help" (or any option that has a Description field defined as Wiki Style Renderer)
- try to paste on the Description field using the ctrl-v shortcut.
Expected Results
The clipboard text should be pasted.
Actual Results
The clipboard text won't be pasted
Workaround
The customer stills can use the right-click paste to paste text from the clipboard on the Description field.
- is duplicated by
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JSDSERVER-7345 Keyboard shortcut pasting not working for Description field on Customer Portal
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- Closed
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- is related to
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- Closed
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- is cloned from
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JSMDC-8065 You do not have permission to view this issue
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[JSDSERVER-7304] Ctrl-V Shortcut to paste text into request description/comment field doesn't work on Safari/Firefox
We're also affected and and using the LTS version of JSM 4.20.6. May this please be considered for the next dot release of 4.20.x?
Hello,
The issue appears in Firefox as well.
Our Jira Service Management version is 4.21.1
Our customers are complaining about it, so we're waiting for this issue to be fixed asap.
Thanks!
Regards,
Katerina
Hello,
If it can help, I tested with JSM 4.20.5 :
- Chrome 97.0.4692.99 -> OK
- Edge 97.0.1072.76 -> OK
- Firefox 96.0.3 -> NOT OK
Regards,
Magali.
Hi cef3e5fb0df0,
Thank you for the feedback that the fix didn’t resolve your issue. We'd like to better understand what is causing this to happen. To help us, could you please open a support ticket at https://support.atlassian.com/contact/#/ and link to this bug (JSDSERVER-7304)? We'd like to get some more details and try to reproduce this issue on our side.
Thank you for your help!
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Hi,
tested with Firefox 96.0.2 64bit and copy/paste is still not possible in a Service Desk Form! <- at this comment field it does only work if i use "Text" instead of "Visual" below the comment field.
So in my opinion it is not fixed in 4.20.4 JSM -> in JIRA 8.20.4 it does now work with copy/paste as wished.
Best regards
Sebastian
Hi 42cc4ee20159, thank you for letting us know.
We have tested 4.20.4 and confirmed that the fix works in that version. Apologies for the confusion caused by incorrectly including 4.20.3 as a fix version on this ticket.
Please let us know if you run into any further problems.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center & Server
Hi,
tested the Fix for Version 4.20.3 (as noted in the Ticket-Details) and copy/paste is still not possible in a Service Desk Form! So the fix does not work!
Greetings
Hello,
I tested with Firefox 91.3.0esr (64-Bit), the version 4.20 of Jira Service Management is als affected.
Best regards
Martin Schwanz
Hi Patrick, Cameron -
Yes, this fix will be back-ported to the next 4.20 LTS version. This issue has been updated to include 4.20.7 as a Fix Version.
And yes, the new fix aims to resolve this issue for both Safari and Firefox.
Thank you for reaching out - apologies for any confusion!
Alex
Jira Service Management Data Center & Server