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  1. Jira Service Management Data Center
  2. JSDSERVER-7304

Ctrl-V Shortcut to paste text into request description/comment field doesn't work on Safari/Firefox

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      Issue Summary

      Ctrl-V Shortcut to paste text into request description field (Wiki Style Renderer) doesn't work on Firefox or Safari

      Steps to Reproduce

      1. Copy some text content to the Clipboard.
      2. On a service desk project, raise a request.
      3. On the customers portal, select "Get IT help" (or any option that has a Description field defined as Wiki Style Renderer)
      4. try to paste on the Description field using the ctrl-v shortcut.

      Expected Results

      The clipboard text should be pasted.

      Actual Results

      The clipboard text won't be pasted

      Workaround

      The customer stills can use the right-click paste to paste text from the clipboard on the Description field.

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            [JSDSERVER-7304] Ctrl-V Shortcut to paste text into request description/comment field doesn't work on Safari/Firefox

            Edson Araujo made changes -
            Remote Link Original: This issue links to "JSDS-8065 (JIRA Server (Bulldog))" [ 549489 ] New: This issue links to "JSMDC-8065 (JIRA Server (Bulldog))" [ 549489 ]
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 659187 ]
            James Richards made changes -
            Labels Original: devhelp New: devhelp ecosystem
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 634027 ]
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 164 New: 170
            SET Analytics Bot made changes -
            UIS Original: 154 New: 164
            SET Analytics Bot made changes -
            UIS Original: 159 New: 154
            SET Analytics Bot made changes -
            UIS Original: 153 New: 159
            SET Analytics Bot made changes -
            UIS Original: 149 New: 153

              cf304d525cce yyao (Inactive)
              e98a8b50322d Bruno Gabriel Pereira
              Affected customers:
              75 This affects my team
              Watchers:
              82 Start watching this issue

                Created:
                Updated:
                Resolved: