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  1. Jira Service Management Data Center
  2. JSDSERVER-7304

Ctrl-V Shortcut to paste text into request description/comment field doesn't work on Safari/Firefox

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      Issue Summary

      Ctrl-V Shortcut to paste text into request description field (Wiki Style Renderer) doesn't work on Firefox or Safari

      Steps to Reproduce

      1. Copy some text content to the Clipboard.
      2. On a service desk project, raise a request.
      3. On the customers portal, select "Get IT help" (or any option that has a Description field defined as Wiki Style Renderer)
      4. try to paste on the Description field using the ctrl-v shortcut.

      Expected Results

      The clipboard text should be pasted.

      Actual Results

      The clipboard text won't be pasted

      Workaround

      The customer stills can use the right-click paste to paste text from the clipboard on the Description field.

        1. Screen Recording 2021-04-22 at 10.02.58.mov
          29.24 MB
          Bruno Gabriel Pereira
        2. Screen Recording 2021-04-22 at 2.04.20 pm.mov
          6.67 MB
          Sam Xu
        3. Screen Recording 2021-05-18 at 16.00.21.mov
          12.34 MB
          Guz
        4. Screen Shot 2021-05-18 at 16.26.52.png
          84 kB
          Guz
        5. Screen Shot 2021-05-18 at 16.28.48.png
          337 kB
          Guz
        6. Screen Shot 2021-05-18 at 16.30.34.png
          329 kB
          Guz
        7. Screen Shot 2021-05-19 at 17.20.48.png
          43 kB
          Guz

              cf304d525cce yyao (Inactive)
              e98a8b50322d Bruno Gabriel Pereira (Inactive)
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                Created:
                Updated:
                Resolved: