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  1. Jira Service Management Data Center
  2. JSDSERVER-8651

Jira - Ctrl + V on Customer Portal it's not working (Firefox)

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 4.17.0, 4.17.1, 4.18.2
    • Customer Page (in Agent View)
    • None

      Issue Summary

      While accessing the Customer Portal on Firefox to open a ticket on behalf of someone, the field Description doesn't allow the use of the keyboard shortcut Ctrl + V. Returns no action.

      Versions
      Jira - 8.17.0
      Service Desk - 4.17.0
      Firefox - 89.0 (64 bit)

      Steps to Reproduce

      1. Access the Customer Portal.
      2. Create any ticket.
      3. Try to paste any information using the shortcut Ctrl + V on the description field.
      4. No action will be returned.

      Expected Results

      It Should be possible to use the Ctrl + V.

      Actual Results

      There is no return from the page after using the keyboard shortcut.

      Workaround

      Currently, there are two possible workarounds.

      1. Change the browser to another one (e.g. Chrome) and repeat the process.
      2. Try to paste the copied information using the right button of the mouse.

            [JSDSERVER-8651] Jira - Ctrl + V on Customer Portal it's not working (Firefox)

            Kunal Kanojia made changes -
            Fix Version/s Original: 4.21.0 [ 97706 ]
            Craig Shannon made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Craig Shannon made changes -
            Affects Version/s New: 4.18.2 [ 96994 ]
            Affects Version/s New: 4.17.1 [ 95194 ]
            Craig Shannon made changes -
            Link New: This issue relates to JSDSERVER-7304 [ JSDSERVER-7304 ]
            Craig Shannon made changes -
            Fix Version/s New: 4.21.0 [ 97706 ]
            Craig Shannon made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Craig Shannon made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Craig Shannon made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Jakub Cegiel made changes -
            Component/s New: Customer Page (in Agent View) [ 45796 ]
            Component/s Original: Keyboard Shortcuts [ 43405 ]
            Key Original: JRASERVER-72523 New: JSDSERVER-8651
            Affects Version/s New: 4.17.0 [ 94623 ]
            Affects Version/s Original: 8.17.0 [ 94799 ]
            Project Original: Jira Server and Data Center [ 10240 ] New: Jira Service Management Server and Data Center [ 15611 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1

              Unassigned Unassigned
              b38364bda8d7 Lucas de Bona (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: