-
Suggestion
-
Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Actual it is possilbe to upload your avatar trough the customer portal so why you don't add this for the attachment field?
Pasting screenshots from clipboard should be really useful for customers.
Hi everyone,
We've shipped this piece to the server version as part of 3.1. Let us know how you like it when you get around to the upgrade. 
For release notes, hop over here: 3.1.x release notes.
Thanks for supporting JIRA Service Desk again!
The JIRA Service Desk team
Hi everyone,
This functionality is now available in Altassian Cloud.
Thanks for supporting JIRA Service Desk!
The JIRA Service Desk team
- is duplicated by
-
JSDSERVER-881 As an user, we would like Service Desk's customer portal to include the "Attach Screenshot" module
-
- Closed
-
- is related to
-
-
- Closed
-
-
-
- Closed
-
-
-
- Closed
-
- relates to
-
- Closed
-
- Closed
- mentioned in
-
Page Loading...
-
-
-
-
-
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-725] Pasting screenshots from clipboard
That does help; I was able to do it. Hm. OUr business users aren't CTRL+V folks. They're right-click+Paste people. I wish we could put the instructions somewhere.
Valerie Boudreau
added a comment - - edited That does help; I was able to do it. Hm. OUr business users aren't CTRL+V folks. They're right-click+Paste people. I wish we could put the instructions somewhere. vboudreau you can follow the info on this page for how to attach screenshots: https://confluence.atlassian.com/jira/attaching-a-screenshot-185729550.html
The way to paste is using the Ctrl+V / CMD+V shortcuts.
The basics
Windows:
Press ALT-PRINTSCREEN to capture your currently selected window; or
Press CTRL-ALT-PRINTSCREEN to capture the whole desktop
Then press Ctrl+V while on the request page to paste the image.
Mac OSX:
Press CTRL-CMD-SHIFT-4 to capture a selected area of your desktop; or
Press CTRL-CMD-SHIFT-3 to capture the whole desktop
Then press CMD+V while on the request page to paste the image.
Hope this helps 
Valerie Boudreau
added a comment - We see in the attachment field it says "Drag and drop files, paste screenshots, or browse" but we can't figure out how to paste a screenshot in there. Right clicking inside the box doesn't give you a paste option. It's not that it's greyed out, it's not there.
Valerie Boudreau
added a comment - We see in the attachment field it says "Drag and drop files, paste screenshots, or browse" but we can't figure out how to paste a screenshot in there. Right clicking inside the box doesn't give you a paste option. It's not that it's greyed out, it's not there. 
Sven Tepe
added a comment - You can manually download and upgrade to Service Desk 3.1. I noticed yesterday and got it working now.
Sven Tepe
added a comment - You can manually download and upgrade to Service Desk 3.1. I noticed yesterday and got it working now. 
Development Team
added a comment - When will this be rolled out for the server version? We do also need this for the server version. Is there any way to achieve this?
Sven Tepe
added a comment - - edited We do also need this for the server version. Is there any way to achieve this? Hello,
As Alexander says, when are you planning to release in Server Version ?
My company decided to take JSD after a POC on the cloud version, and now that we installed the server version, this very important feature for us is not present. So we are not going to go to production right now.. 
Thierry
When you are planning to realease this for Server version?
Thank you in advance.
Alex,
Vimpelcom LTD Service manager.
The ability to paste screenshot is available within JIRA yes.
But NOT on the customer portal. It is possible to attach a screenshot after you have saved it as a file. But it would be nice to simple paste the image onto the description field in the same manner as in Jira. Please advice..