[JSDSERVER-7071] Uploading a rectangular logo in Service Management Portal settings resizes the logo to a square logo, causing image distortion - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 4.14.1, 4.13.3, 4.22.0, 4.20.4
Affects Version/s: 4.13.1
Component/s: Customer Portal
Labels:
- warranty

Support reference count:
6
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

Custom logo dimensions are not respected, causing non-square logos to become distorted.

Steps to Reproduce

Navigate to the endpoint servicedesk/admin/<project>/portal-settings
Upload a non-square logo and save it.
Visit the customer portal for the project to view the logo.

Expected Results

The logo is reduced to 64 pixels in height but width is scaled to preserve the aspect ratio.

Actual Results

The logo is resized to 64 pixels x 64 pixels and appears distorted.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

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portal settings.jpg
88 kB
02/Dec/2020 3:52 PM
portal with logo.jpg
102 kB
02/Dec/2020 3:52 PM

is duplicated by

JSDSERVER-7074 Logo on Portal is getting distorted or not aligned in pixel.

Closed

mentioned in: Page Failed to load; Page Failed to load

relates to: JSDS-7838 You do not have permission to view this issue

Assignee:: Guillaume (Inactive)

Reporter:: Sarah A

Affected customers:: 6 This affects my team

Watchers:: 10 Start watching this issue

Created:: 02/Dec/2020 3:50 PM

Updated:: 18/Apr/2022 12:08 PM

Resolved:: 18/Jan/2022 4:04 PM