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  1. Jira Service Management Data Center
  2. JSDSERVER-6932

JSD Help Center does not properly show the wiki-style markup in Request Type description

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    Description

      Issue Summary

      JSD Help Center does not properly show the wiki-style markup in Request Type description. Description is properly displayed on specific project (portal) pages. Wiki-style markup example:

      (!) {color:red}Some text!{color} (!) Other text.
      

      This bug was fixed in JSDSERVER-4778 in JSD 3.9.13. The tests done on JSD 4.2.0, 4.5.5 and 4.10.0 show, that the issue is still present.

      • JSD 4.2.0
      • JSD 4.5.5
      • JSD 4.10.0

      Steps to Reproduce

      1. Create JIRA Service Desk.
      2. Configure the Request Type description to use the wiki-style markup. Example is shown on the screenshots below.
      3. View the Request Type description in the Customer Portal.

      Expected Results

      The description properly displays the wiki-style markup on every page (both specific project (portal) page and Help Center page).

      Actual Results

      The description properly displays the wiki-style markup on specific project (portal) page, but not on the Help Center page.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

      Attachments

        1. request_type_config_1.png
          request_type_config_1.png
          78 kB
        2. request_type_config_2.png
          request_type_config_2.png
          76 kB
        3. 8.2.0_whole_help_center.png
          8.2.0_whole_help_center.png
          38 kB
        4. 8.2.0_specific_project.png
          8.2.0_specific_project.png
          74 kB
        5. 8.5.5_whole_help_center.png
          8.5.5_whole_help_center.png
          41 kB
        6. 8.5.5_specific_project.png
          8.5.5_specific_project.png
          94 kB
        7. 8.10.0_whole_help_center.png
          8.10.0_whole_help_center.png
          45 kB
        8. 8.10.0_specific_project.png
          8.10.0_specific_project.png
          101 kB

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              agoldthorpe Aidan Goldthorpe
              mtyl@atlassian.com Mateusz T
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              Dates

                Created:
                Updated:
                Resolved:

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