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  1. Jira Service Management Data Center
  2. JSDSERVER-6907

Replying to an email with an image attached creates a new attachment with the filename 'noname'

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      Issue Summary

      When replying to an email notification which has an image attached using the Gmail client, a new image is attached to the issue with the filename `noname`

      Steps to Reproduce

      1. Create a new JSD project with email request
      2. Setup outgoing mail server
      3. Setup a customer account (cust) and a agent account (agent)
      4. Login to customer portal as cust
      5. Create a new request and assign agent as the Assignee
      6. Agent update the issue from Jira (comment with attachment), triggering notification to cust
        • cust replies to the notification with new attachment - watch for the JSD update and agent notification
        • cust replies to the last notification with no attachment - watch for the JSD update and agent notification

      Expected Results

      The image is sent with the original attachment name and would appear on JSD as a duplicate or ignored, not as `noname`

      Actual Results

      Image is attached with the filename `noname`

      Message metadata for attachments:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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          Screen Shot 2020-06-23 at 1.33.55 pm.png
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            [JSDSERVER-6907] Replying to an email with an image attached creates a new attachment with the filename 'noname'

            Atticus Bikos added a comment -

            It would be great to get this fixed considering the noname attachments in my instance are a result of the tiny images within the Jira Agent notifications. For instance, the tiny chat bubble to represent the comment section in a Jira notification, when replied to, creates an attachment called noname on the ticket.

            Atticus Bikos added a comment - It would be great to get this fixed considering the noname attachments in my instance are a result of the tiny images within the Jira Agent notifications. For instance, the tiny chat bubble to represent the comment section in a Jira notification, when replied to, creates an attachment called noname on the ticket.

            Sandra Toppin added a comment -

            We are still waiting for this fix as screenshots out of order are very dangerous and easily misinterpreted.

            Sandra Toppin added a comment - We are still waiting for this fix as screenshots out of order are very dangerous and easily misinterpreted.

            rae edwards added a comment -

            Need resolution ASAP - we are a health IT company so displaying patient health information correctly is critical to business.

            rae edwards added a comment - Need resolution ASAP - we are a health IT company so displaying patient health information correctly is critical to business.

            Vasavi Nagalla added a comment - - edited

            would be good to get this resolved ASAP, especially being in healthcare, we tend to provide lots of screenshots.

            Vasavi Nagalla added a comment - - edited would be good to get this resolved ASAP, especially being in healthcare, we tend to provide lots of screenshots.

              Unassigned Unassigned
              01656e440512 Craig Shannon
              Affected customers:
              6 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: