Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6907

Replying to an email with an image attached creates a new attachment with the filename 'noname'




      Issue Summary

      When replying to an email notification which has an image attached using the Gmail client, a new image is attached to the issue with the filename `noname`

      Steps to Reproduce

      1. Create a new JSD project with email request
      2. Setup outgoing mail server
      3. Setup a customer account (cust) and a agent account (agent)
      4. Login to customer portal as cust
      5. Create a new request and assign agent as the Assignee
      6. Agent update the issue from Jira (comment with attachment), triggering notification to cust
        • cust replies to the notification with new attachment - watch for the JSD update and agent notification
        • cust replies to the last notification with no attachment - watch for the JSD update and agent notification

      Expected Results

      The image is sent with the original attachment name and would appear on JSD as a duplicate or ignored, not as `noname`

      Actual Results

      Image is attached with the filename `noname`

      Message metadata for attachments:


      Currently there is no known workaround for this behavior. A workaround will be added here when available


        1. Screen Shot 2020-06-22 at 12.22.51 pm.png
          61 kB
          Craig Shannon
        2. Screen Shot 2020-06-23 at 1.33.55 pm.png
          73 kB
          Craig Shannon

        Issue Links



              Unassigned Unassigned
              01656e440512 Craig Shannon
              6 Vote for this issue
              8 Start watching this issue



                Backbone Issue Sync