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Bug
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Resolution: Unresolved
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Low
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None
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4.8.1, 4.10.0, 4.9.1
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3
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Severity 3 - Minor
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1
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Issue Summary
When replying to an email notification which has an image attached using the Gmail client, a new image is attached to the issue with the filename `noname`
Steps to Reproduce
- Create a new JSD project with email request
- Setup outgoing mail server
- Setup a customer account (cust) and a agent account (agent)
- Login to customer portal as cust
- Create a new request and assign agent as the Assignee
- Agent update the issue from Jira (comment with attachment), triggering notification to cust
- cust replies to the notification with new attachment - watch for the JSD update and agent notification
- cust replies to the last notification with no attachment - watch for the JSD update and agent notification
Expected Results
The image is sent with the original attachment name and would appear on JSD as a duplicate or ignored, not as `noname`
Actual Results
Image is attached with the filename `noname`
Message metadata for attachments:
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JRACLOUD-80252 When attaching a file with the same name in a comment, Jira renames the file, but not the reference to it
- Closed
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JRASERVER-71490 When attaching a file with the same name in a comment, Jira renames the file, but not the reference to it
- Gathering Impact
- links to
- relates to
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JSMDC-6584 Loading...