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  1. Jira Service Management Data Center
  2. JSDSERVER-68

Calculate SLAs based on dates in the issue

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

      Our SLAs for the queue are:

      Delivered within 1 week of business target date
      Moves to planned status at least 1 week before planned start date
      Moves to In Progress on ore before planned start date.

      This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available

          Form Name

            [JSDSERVER-68] Calculate SLAs based on dates in the issue

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011354 ] New: JAC Suggestion Workflow 3 [ 3646630 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664126 ] New: JAC Suggestion Workflow [ 3011354 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323503 ] New: Confluence Workflow - Public Facing v4 [ 2664126 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052291 ] New: JSD Suggestion Workflow - TEMP [ 2323503 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047817 ] New: JSD Suggestion Workflow [ 2052291 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279684 ] New: JSD Suggestion Workflow - TEMP [ 2047817 ]
            jonah (Inactive) made changes -
            Description Original: We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

            Our SLAs for the queue are:

            Delivered within 1 week of business target date
            Moves to planned status at least 1 week before planned start date
            Moves to In Progress on ore before planned start date.

            This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-68].
              {panel}

            We are using the trial of Service Desk across our work queue (pipeline) to evaluate the product

            Our SLAs for the queue are:

            Delivered within 1 week of business target date
            Moves to planned status at least 1 week before planned start date
            Moves to In Progress on ore before planned start date.

            This capability to have SLAs based on dates is critical, is there any indication of when this is likely to be available
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-68 [ JSDCLOUD-68 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 561780 ] New: JSD Suggestion Workflow [ 1279684 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Labels Original: SLA
            Priority Original: Major [ 3 ]

              Unassigned Unassigned
              hardiefamily Liz Hardie
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: