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  1. Jira Service Management Data Center
  2. JSDSERVER-67

'Edit Form' doesn't work when using Russian language

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Details

    • Bug
    • Resolution: Fixed
    • High
    • None
    • None
    • None
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary of Bug

      In the customer portal of Service Desk, if the issue type as well as the description is in Russian, the 'Edit Form' link will keep loading indefinitely

      Steps to Reproduce

      1. Create an Issue Type in Russian
      2. At the 'Customer Portal' portion of the Service Desk, create a new request type with the Russian issue type, and also use Russian text for the description
      3. Click on the 'Edit Form' link

      Additional Info

      • This seems to affect special characters. In addition to Russian, this was also reproducible when tested with Japanese
      • On the other hand, testing with Italian did not reproduce the behaviour

      Attachments

        1. servicedesk1.png
          3 kB
          Joe Wai Tye

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5 Request type with international characters in their name will break in some circumstances

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-67 'Edit Form' doesn't work when using Russian language

          • High - High priority issues
          • Closed

          Activity

            People

              jpendleton Justus Pendleton (Inactive)
              jtye Joe Wai Tye (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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