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  1. Jira Service Management Data Center
  2. JSDSERVER-5

Request type with international characters in their name will break in some circumstances

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 1.0.3
    • None
    • None
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When a request type is created with international characters in its name, those characters will find their way into the key for that request type. This causes problems in the edit fields screen due to URL character encoding insanity - see http://stackoverflow.com/questions/4028290/encoding-problem-between-jquery-and-java

      We currently have a hack to get around this (see ServiceDeskURLDecoder.scala), but it only works if JIRA's server.xml has its URIEncoding set to ISO-8859-1 (Latin-1). This is the default, but the edit field screen is likely to break if it has been modified. The hack also doesn't help on IE8 and IE9.

      We need a more general solution to handle this problem.

            [JSDSERVER-5] Request type with international characters in their name will break in some circumstances

            Anund added a comment - - edited

            See JSD-67 for a work around to this problem.

            Anund added a comment - - edited See JSD-67 for a work around to this problem.

            Also for FireFox

            Konstantin Shtennikov added a comment - Also for FireFox

              Unassigned Unassigned
              jhansen@atlassian.com Joshua Hansen
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
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