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  1. Jira Service Management Cloud
  2. JSDCLOUD-67

'Edit Form' doesn't work when using Russian language

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary of Bug

      In the customer portal of Service Desk, if the issue type as well as the description is in Russian, the 'Edit Form' link will keep loading indefinitely

      Steps to Reproduce

      1. Create an Issue Type in Russian
      2. At the 'Customer Portal' portion of the Service Desk, create a new request type with the Russian issue type, and also use Russian text for the description
      3. Click on the 'Edit Form' link

      Additional Info

      • This seems to affect special characters. In addition to Russian, this was also reproducible when tested with Japanese
      • On the other hand, testing with Italian did not reproduce the behaviour

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            jpendleton Justus Pendleton (Inactive)
            jtye Joe Wai Tye (Inactive)
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              Created:
              Updated:
              Resolved: