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  1. Jira Service Management Data Center
  2. JSDSERVER-6640

Customers creating tickets from customer portal on behalf of other customers

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Dear Atlassian,

      As ServiceDesk supports the functionality to raise tickets on behalf of other users (as far as I know), currently it is limited to agents only.

      Is there any way how to achieve it to enable customers to raise tickets on behalf of other customers (co-workers, etc.)?

      If there is any possible workaround, other than giving all users the Agents licence, this would be a massive improvement for the functionality and customer satisfaction.

      Kind Regards,
      Peter Pesta

          Form Name

            [JSDSERVER-6640] Customers creating tickets from customer portal on behalf of other customers

            Andy Heinzer made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Andy Heinzer added a comment -

            Issue duplicates JSDSERVER-4102
            Closing this request as a duplicate.

            Andy Heinzer added a comment - Issue duplicates JSDSERVER-4102 Closing this request as a duplicate.
            Andy Heinzer made changes -
            Link New: This issue duplicates JSDSERVER-4102 [ JSDSERVER-4102 ]
            Peter Pesta created issue -

              Unassigned Unassigned
              eb02ba595783 Peter Pesta
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                Created:
                Updated:
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