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  1. Jira Service Management Data Center
  2. JSDSERVER-6545

Sharing KB link as comment using the Add Comment button creates comment with incorrect formatting

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.5.0, 4.4.2
    • 4.4.0, 4.4.1
    • Knowledge Base
    • None

      Issue Summary

      Sharing a link from "Related knowledgebase articles" panel creates a comment with an incorrectly formatted link. 

      Specifically, the hostname is missing which causes the formatting to break.

      Steps to Reproduce

      1. Connect JSD to confluence for knowledge base integration 
      2. Goto any ticket and in related knowledgebase articles click "Add a comment". 
      3. Check created comment. The formatting is incorrect. See Image attached.

      Expected Results

      The comment should show up as a link to customer

      Actual Results

      The comment link markup is missing the hostname and thus does not show up as a link to the customer.

      Workaround

      As a workaround, before posting the comment, agents will have to manually add the JSD hostname to the URL path generated in the comment. 

        1. kb-share-issue.jpg
          kb-share-issue.jpg
          79 kB

            [JSDSERVER-6545] Sharing KB link as comment using the Add Comment button creates comment with incorrect formatting

            Johannes added a comment -

            We are experiencing this issue (again) with JSD 4.13.3

            Johannes added a comment - We are experiencing this issue (again) with JSD 4.13.3

            Paul Fechner added a comment -

            This is impacting my environment as well.

            Paul Fechner added a comment - This is impacting my environment as well.

              kkanojia Kunal Kanojia
              kkanojia Kunal Kanojia
              Affected customers:
              3 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: