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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-6545

Sharing KB link as comment using the Add Comment button creates comment with incorrect formatting

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    Description

      Issue Summary

      Sharing a link from "Related knowledgebase articles" panel creates a comment with an incorrectly formatted link. 

      Specifically, the hostname is missing which causes the formatting to break.

      Steps to Reproduce

      1. Connect JSD to confluence for knowledge base integration 
      2. Goto any ticket and in related knowledgebase articles click "Add a comment". 
      3. Check created comment. The formatting is incorrect. See Image attached.

      Expected Results

      The comment should show up as a link to customer

      Actual Results

      The comment link markup is missing the hostname and thus does not show up as a link to the customer.

      Workaround

      As a workaround, before posting the comment, agents will have to manually add the JSD hostname to the URL path generated in the comment. 

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              kkanojia Kunal Kanojia
              kkanojia Kunal Kanojia
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              Dates

                Created:
                Updated:
                Resolved:

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