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  1. Jira Service Management Data Center
  2. JSDSERVER-652

Make my requests more customizable

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 10 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Given that the improvements to the Help center's request list does not yet support sorting by column, we will keep this ticket open.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Make the my request area more customizable that the users has a list of the issue with definable columns (by the admin) where they can order them by name, state, priority and so on.

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            [JSDSERVER-652] Make my requests more customizable

            SET Analytics Bot made changes -
            Support reference count Original: 15 New: 18
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            Casey Stewart added a comment -

            Why are we limited to those fields?  I have custom fields that users need to see for tracking their issues.  Is there any more progress on this?

            Casey Stewart added a comment - Why are we limited to those fields?  I have custom fields that users need to see for tracking their issues.  Is there any more progress on this?
            SET Analytics Bot made changes -
            UIS Original: 6 New: 5
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            UIS Original: 13 New: 6
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            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976451 ]
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            UIS Original: 5 New: 6

              Unassigned Unassigned
              96182ab6988a Alexander Schneider
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                Created:
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