[JSDSERVER-6501] Related knowledge base articles return blank result when viewing issue from JIRA issue search view - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 4.5.0, 4.4.2
Affects Version/s: 4.3.0, 4.3.1
Component/s: Knowledge Base
Labels:
- erc

Fixed in Long Term Support Release/s:

Download 4.5
Support reference count:
3
Symptom Severity:
Severity 3 - Minor
UIS:
0
Bug Fix Policy:
View Atlassian Server bug fix policy

Issue Summary

Related knowledge base articles return blank result when viewing issue from JIRA issue search view

Environment

Tested with JIRA 8.3.1 and Confluence 6.6.11

Steps to Reproduce

Setup JIRA Service desk with Confluence Knowledge base.
View issue from issue detail view - Related Knowledge base articles show properly.
Go to Issue > Search for issue > Search for the same issue Ex ITSD-38.

Expected Results

Related knowledge base articles show properly.

Actual Results

Related knowledge base articles show blank KB links.

Notes

Workaround

View issue from issue view detail.

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

[ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.52.37.png
111 kB
08/Aug/2019 7:53 AM
[ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.55.45.png
119 kB
08/Aug/2019 7:57 AM

mentioned in: Page Failed to load

was cloned as: JSDS-4860 You do not have permission to view this issue

Form Name

Assignee:: Martin Ma

Reporter:: Amirul Ikhwan Omar (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 4 Start watching this issue

Created:: 08/Aug/2019 7:51 AM

Updated:: 22/May/2020 8:11 AM

Resolved:: 03/Oct/2019 3:29 AM