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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 4.3.0, 4.3.1
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Component/s: Knowledge Base
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3
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Severity 3 - Minor
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0
Issue Summary
Related knowledge base articles return blank result when viewing issue from JIRA issue search view
Environment
Tested with JIRA 8.3.1 and Confluence 6.6.11
Steps to Reproduce
- Setup JIRA Service desk with Confluence Knowledge base.
- View issue from issue detail view - Related Knowledge base articles show properly.
- Go to Issue > Search for issue > Search for the same issue Ex ITSD-38.
Expected Results
Related knowledge base articles show properly.
Actual Results
Related knowledge base articles show blank KB links.
Notes
Workaround
View issue from issue view detail.
![[ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.55.45.png](/secure/attachment/360560/%5BITSD-38%5D%20What%20is%20Confluence%20-%20Jira%204.3.1%20-%20Google%20Chrome%202019-08-08%2015.55.45.png)
![[ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.52.37.png](/secure/attachment/360559/%5BITSD-38%5D%20What%20is%20Confluence%20-%20Jira%204.3.1%20-%20Google%20Chrome%202019-08-08%2015.52.37.png)