Related knowledge base articles return blank result when viewing issue from JIRA issue search view

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • 4.4.2, 4.5.0
    • Affects Version/s: 4.3.0, 4.3.1
    • Component/s: Knowledge Base
    • 3
    • Severity 3 - Minor
    • 0

      Issue Summary

      Related knowledge base articles return blank result when viewing issue from JIRA issue search view

      Environment

      Tested with JIRA 8.3.1 and Confluence 6.6.11

      Steps to Reproduce

      1. Setup JIRA Service desk with Confluence Knowledge base.
      2. View issue from issue detail view - Related Knowledge base articles show properly.
      3. Go to Issue > Search for issue > Search for the same issue Ex ITSD-38.

      Expected Results

      Related knowledge base articles show properly.

      Actual Results

      Related knowledge base articles show blank KB links.

      Notes

      Workaround

      View issue from issue view detail.

        1. [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.52.37.png
          111 kB
          Amirul Ikhwan Omar
        2. [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.55.45.png
          119 kB
          Amirul Ikhwan Omar

              Assignee:
              Martin Ma
              Reporter:
              Amirul Ikhwan Omar (Inactive)
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              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: