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  1. Jira Service Management Data Center
  2. JSDSERVER-6501

Related knowledge base articles return blank result when viewing issue from JIRA issue search view

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.5.0, 4.4.2
    • 4.3.0, 4.3.1
    • Knowledge Base

      Issue Summary

      Related knowledge base articles return blank result when viewing issue from JIRA issue search view

      Environment

      Tested with JIRA 8.3.1 and Confluence 6.6.11

      Steps to Reproduce

      1. Setup JIRA Service desk with Confluence Knowledge base.
      2. View issue from issue detail view - Related Knowledge base articles show properly.
      3. Go to Issue > Search for issue > Search for the same issue Ex ITSD-38.

      Expected Results

      Related knowledge base articles show properly.

      Actual Results

      Related knowledge base articles show blank KB links.

      Notes

      Workaround

      View issue from issue view detail.

        1. [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.52.37.png
          [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.52.37.png
          111 kB
        2. [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.55.45.png
          [ITSD-38] What is Confluence - Jira 4.3.1 - Google Chrome 2019-08-08 15.55.45.png
          119 kB

          Form Name

            [JSDSERVER-6501] Related knowledge base articles return blank result when viewing issue from JIRA issue search view

            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 4.5|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Martin Ma made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 3
            Aliaksei Melnikau (Inactive) made changes -
            UIS New: 0
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 449647 ]
            Martin Ma made changes -
            Fix Version/s New: 4.4.2 [ 89399 ]
            Martin Ma made changes -
            Fix Version/s New: 4.5.0 [ 87497 ]
            Fix Version/s Original: 4.4.1 [ 89291 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Martin Ma made changes -
            Fix Version/s New: 4.4.1 [ 89291 ]
            Martin Ma made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              mma Martin Ma
              abinomar Amirul Ikhwan Omar (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: