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  1. JIRA Service Desk Server
  2. JSDSERVER-6475

Attachments with the same name through e-mail are not being identify by Jira Service Desk

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    Details

    • Type: Bug
    • Status: Gathering Impact (View Workflow)
    • Priority: Low
    • Resolution: Unresolved
    • Affects Version/s: 4.2.1
    • Fix Version/s: None
    • Component/s: Email - Incoming
    • Labels:
      None

      Description

      Issue Summary

      When an issue is created thought e-mail and there is more than one attachment with the same name, JSD creates a new ticket replacing all the attachments by the last one with the same name on the description of the issue.

      Environment

      Jira Service Desk 4.2.1

      Steps to Reproduce

      1. Send an e-mail to create the ticket with two or more attachments with the same name.

      Expected Results

      The expected result would be that Jira Service Desk displays the attachments correctly on the Description.

      Actual Results

      Jira Service Desk replace all the attachments with the same name by the last one identified in the e-mail.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

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              Assignee:
              Unassigned
              Reporter:
              slenz@atlassian.com Susane Lenz
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated: