When an issue is created thought e-mail and there is more than one attachment with the same name, JSD creates a new ticket replacing all the attachments by the last one with the same name on the description of the issue.
Jira Service Desk 4.2.1
- Send an e-mail to create the ticket with two or more attachments with the same name.
The expected result would be that Jira Service Desk displays the attachments correctly on the Description.
Jira Service Desk replace all the attachments with the same name by the last one identified in the e-mail.
Currently, there is no known workaround for this behavior. A workaround will be added here when available.