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  1. Jira Service Management Data Center
  2. JSDSERVER-6475

Attachments with the same name through e-mail are not being identify by Jira Service Desk

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.8.0
    • 4.2.1
    • Email - Incoming
    • None

      Issue Summary

      When an issue is created thought e-mail and there is more than one attachment with the same name, JSD creates a new ticket replacing all the attachments by the last one with the same name on the description of the issue.

      Environment

      Jira Service Desk 4.2.1

      Steps to Reproduce

      1. Send an e-mail to create the ticket with two or more attachments with the same name.

      Expected Results

      The expected result would be that Jira Service Desk displays the attachments correctly on the Description.

      Actual Results

      Jira Service Desk replace all the attachments with the same name by the last one identified in the e-mail.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-6475

            Attachments with the same name through e-mail are not being identify by Jira Service Desk

              • Icon: Bug Bug
              • Resolution: Fixed
              • Icon: Low Low
              • 4.8.0
              • 4.2.1
              • Email - Incoming
              • None

                Issue Summary

                When an issue is created thought e-mail and there is more than one attachment with the same name, JSD creates a new ticket replacing all the attachments by the last one with the same name on the description of the issue.

                Environment

                Jira Service Desk 4.2.1

                Steps to Reproduce

                1. Send an e-mail to create the ticket with two or more attachments with the same name.

                Expected Results

                The expected result would be that Jira Service Desk displays the attachments correctly on the Description.

                Actual Results

                Jira Service Desk replace all the attachments with the same name by the last one identified in the e-mail.

                Workaround

                Currently, there is no known workaround for this behavior. A workaround will be added here when available.

                        ashubovych moofoo (Inactive)
                        slenz@atlassian.com Susane Lenz (Inactive)
                        Affected customers:
                        4 This affects my team
                        Watchers:
                        10 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            ashubovych moofoo (Inactive)
                            slenz@atlassian.com Susane Lenz (Inactive)
                            Affected customers:
                            4 Vote for this issue
                            Watchers:
                            10 Start watching this issue

                              Created:
                              Updated:
                              Resolved: