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  1. Jira Service Management Data Center
  2. JSDSERVER-6345

Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission

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      Issue Summary

      If Modify Reporter permission is revoked from Service Desk Customer - Portal Access, then customers with mixed-case username can't edit request participants from Customer Portal.

      Steps to Reproduce

      1. Edit an SD project's permission scheme and revoke Modify Reporter permission from Service Desk Customer - Portal Access
      2. Create a customer account with mixed-case username e.g. Adam
      3. Raise a request on behalf of Adam in the above project and add a participant to it
      4. Log in as Adam via Customer Portal
      5. Try to add a new participant to or remove the existing one from the above request

      Expected Results

      Participants can be added or removed normally.

      Actual Results

      • 500 error is thrown for adding participants (sharing)
      • 400 error is thrown for removing participants (unsharing)

      Workaround

      Grant Modify Reporter permission to Service Desk Customer - Portal Access. This doesn't allow customers to modify reporters, so shouldn't be a problem at all.

            [JSDSERVER-6345] Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission

            Lachlan G (Inactive) added a comment -

            Basically when Sharing a request we are editing the issue with a new value for the request participants field.
            What were were also doing was validating that we could edit all of the other fields on the screen, whether we passed them in or not.
            Change is to only validate fields that we pass in.

            Lachlan G (Inactive) added a comment - Basically when Sharing a request we are editing the issue with a new value for the request participants field. What were were also doing was validating that we could edit all of the other fields on the screen, whether we passed them in or not. Change is to only validate fields that we pass in.

            Robert van der Kruijssen added a comment -

            We were the original reporter of this issue. After implementing the workaround the issue has been resolved.

            We hope this will get fixed in a future update.

            Robert van der Kruijssen added a comment - We were the original reporter of this issue. After implementing the workaround the issue has been resolved. We hope this will get fixed in a future update.

              lgoodhewcook Lachlan G (Inactive)
              vdung Andy Nguyen (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: