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  1. Jira Service Management Data Center
  2. JSDSERVER-630

SSO integration with Jira Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it is not possible to integrate sso with JIRA Service Desk, it would be better if can provide this functionality so that customer does not need to sign in to the customer service portal in order to raise a request.

          Form Name

            [JSDSERVER-630] SSO integration with Jira Service Desk

            SET Analytics Bot made changes -
            UIS Original: 96 New: 115
            Charlie Marriott made changes -
            Summary Original: SSO integration with JIRA Service Desk New: SSO integration with Jira Service Desk
            Charlie Marriott made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment - - edited

            In October 2016, we launched an add-on that would allow our Jira Service Desk Data Center offering to support SAML single sign-on. We've worked hard to bundle this with Jira Service Desk so that it works straight out of the box. From Jira Service Desk 3.3, you can now link your Data Center licensed instance to your existing supported Identity Provider (IdP), and provide your users with a single sign-on experience. This reduces the number of passwords a user needs to remember, and provides extra security for your instance.

            Please note that this is only available for Jira Service Desk Data Center, not Jira Service Desk Server.

            SAML SSO for JIRA Data Center applications & Release notes

            Charlie Marriott added a comment - - edited In October 2016, we launched an add-on that would allow our Jira Service Desk Data Center offering to support SAML single sign-on. We've worked hard to bundle this with Jira Service Desk so that it works straight out of the box. From Jira Service Desk 3.3, you can now  link your Data Center licensed instance  to your existing supported Identity Provider (IdP), and provide your users with a single sign-on experience. This reduces the number of passwords a user needs to remember, and provides extra security for your instance. Please note that this is only available for Jira Service Desk Data Center, not Jira Service Desk Server. SAML SSO for JIRA Data Center applications  &  Release notes
            SET Analytics Bot made changes -
            UIS Original: 115 New: 96
            SET Analytics Bot made changes -
            UIS Original: 96 New: 115
            SET Analytics Bot made changes -
            UIS Original: 115 New: 96
            SET Analytics Bot made changes -
            UIS Original: 134 New: 115
            SET Analytics Bot made changes -
            UIS Original: 153 New: 134
            SET Analytics Bot made changes -
            UIS Original: 152 New: 153

              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
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                Created:
                Updated:
                Resolved: