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  1. Jira Service Management Data Center
  2. JSDSERVER-607

Show queue filters to Agents in read-only mode

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Queues
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be handy to enable Agents to see what is the exact JQL query for the queue they're working on. Even if they cannot edit it, it would provide additional information e.g. when queue titles aren't clear enough.

            [JSDSERVER-607] Show queue filters to Agents in read-only mode

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010609 ] New: JAC Suggestion Workflow 3 [ 3645996 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663928 ] New: JAC Suggestion Workflow [ 3010609 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322721 ] New: Confluence Workflow - Public Facing v4 [ 2663928 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052383 ] New: JSD Suggestion Workflow - TEMP [ 2322721 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047391 ] New: JSD Suggestion Workflow [ 2052383 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279261 ] New: JSD Suggestion Workflow - TEMP [ 2047391 ]
            jonah (Inactive) made changes -
            Description Original: It would be handy to enable Agents to see what is the exact JQL query for the queue they're working on. Even if they cannot edit it, it would provide additional information e.g. when queue titles aren't clear enough. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-607].
              {panel}

            It would be handy to enable Agents to see what is the exact JQL query for the queue they're working on. Even if they cannot edit it, it would provide additional information e.g. when queue titles aren't clear enough.

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Votes:
              4 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: