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  1. Jira Service Management Data Center
  2. JSDSERVER-604

Knowledge Base integration appears to be broken when confluence requires authentication

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When trying to connect a ServiceDesk project to a Confluence space, and the Confluence instance does not allow anonymous access (presumably), the following error is always rendered:

      The AppLink is correctly configured on both ends, and other JIRA to Confluence integration which relies on the AppLink is also correctly working.
      For example: on a JIRA issue page, you can correctly link to a confluence page by searching for the page to link to, in the JIRA issue link dialog.

        1. Find a Confluence page - Atlassian JIRA Extranet - Special Projects 2014-06-19 13-32-38 2014-06-19 13-33-19.jpg
          Find a Confluence page - Atlassian JIRA Extranet - Special Projects 2014-06-19 13-32-38 2014-06-19 13-33-19.jpg
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            npellow Nick
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              Created:
              Updated:
              Resolved: