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  1. Jira Service Management Data Center
  2. JSDSERVER-604

Knowledge Base integration appears to be broken when confluence requires authentication

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Details

    • Bug
    • Resolution: Duplicate
    • Low
    • None
    • None
    • Knowledge Base
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When trying to connect a ServiceDesk project to a Confluence space, and the Confluence instance does not allow anonymous access (presumably), the following error is always rendered:

      The AppLink is correctly configured on both ends, and other JIRA to Confluence integration which relies on the AppLink is also correctly working.
      For example: on a JIRA issue page, you can correctly link to a confluence page by searching for the page to link to, in the JIRA issue link dialog.

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        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-324 Confluence KB connectivity fails on Service Desk 1.2

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-604 Knowledge Base integration appears to be broken when confluence requires authentication

          • Low - Low priority issues
          • Closed

          Activity

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              Unassigned Unassigned
              npellow Nick
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              Dates

                Created:
                Updated:
                Resolved:

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