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  1. Jira Service Management Data Center
  2. JSDSERVER-6021

Option to make customer satisfaction report available to admins

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      My team's customers are internal employees. I want to know about our customers' experience and collect the data to improve team's performance. As you can imagine, one may not be candid in giving a lower score to their colleagues knowing the agent is able to see who gave a negative feedback for them. I want a permission on customer satisfaction report to make it available to admins (team leads and managers generally).

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            [JSDSERVER-6021] Option to make customer satisfaction report available to admins

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              Unassigned Unassigned
              7d8384b6b2aa Pallavi Golecha
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