Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6021

Option to make customer satisfaction report available to admins

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      My team's customers are internal employees. I want to know about our customers' experience and collect the data to improve team's performance. As you can imagine, one may not be candid in giving a lower score to their colleagues knowing the agent is able to see who gave a negative feedback for them. I want a permission on customer satisfaction report to make it available to admins (team leads and managers generally).

            [JSDSERVER-6021] Option to make customer satisfaction report available to admins

            Joao Vasconcelos made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Joao Vasconcelos made changes -
            Link New: This issue duplicates JSDSERVER-3399 [ JSDSERVER-3399 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

              Unassigned Unassigned
              7d8384b6b2aa Pallavi Golecha
              Votes:
              21 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: