Option to make customer satisfaction report available to admins

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Duplicate
    • None
    • Component/s: None
    • None
    • 3

      My team's customers are internal employees. I want to know about our customers' experience and collect the data to improve team's performance. As you can imagine, one may not be candid in giving a lower score to their colleagues knowing the agent is able to see who gave a negative feedback for them. I want a permission on customer satisfaction report to make it available to admins (team leads and managers generally).

              Assignee:
              Unassigned
              Reporter:
              Pallavi Golecha
              Votes:
              21 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: