Option to make customer satisfaction report available to admins

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    • Type: Suggestion
    • Resolution: Duplicate
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    • Component/s: None
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    • 3

      My team's customers are internal employees. I want to know about our customers' experience and collect the data to improve team's performance. As you can imagine, one may not be candid in giving a lower score to their colleagues knowing the agent is able to see who gave a negative feedback for them. I want a permission on customer satisfaction report to make it available to admins (team leads and managers generally).

            Assignee:
            Unassigned
            Reporter:
            Pallavi Golecha
            Votes:
            21 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: