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  1. Jira Service Management Cloud
  2. JSDCLOUD-6446

Option to make customer satisfaction report available to only admins

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    • Suggestion
    • Resolution: Unresolved
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      My team's customers are internal employees. I want to know about our customers' experience and collect the data to improve team's performance. As you can imagine, one may not be candid in giving a lower score to their colleagues knowing the agent is able to see who gave a negative feedback for them. I want a permission on customer satisfaction report to make it available to admins (team leads and managers generally).

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              Unassigned Unassigned
              8bb86b4b876d Cody Stevens
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                Created:
                Updated: