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  1. Jira Service Management Data Center
  2. JSDSERVER-597

Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1. define a request type in a customer portal
      2. add a field (for instance 'Description') and set a custom 'Display name' (for instance ('Any additional details you can provide?')
      3. go to the customer portal
      4. raise a request
      5. go to the JIRA issue
      6. it would be convenient, from a customer service team member point of view, to know the exact question the customer was asked next to this field. This could be done by adding display name next to the field name. In this case:

        Description (Any additional details you can provide?)

        . Alternatively, it could be added in a tool tip.

            [JSDSERVER-597] Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

            Sandip Shrivastava added a comment -

            Hi All,

            Please have this evaluated as this has been requested by several customer among which one of them is Typeform.com on  PSSRV-17647

            Thanks, Sandip

            Sandip Shrivastava added a comment - Hi All, Please have this evaluated as this has been requested by several customer among which one of them is Typeform.com on   PSSRV-17647 Thanks, Sandip

            Joseph Huynh (Inactive) added a comment -

            Hi All,

            Thanks so much for your votes and comments on this feature request.

            After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to service desk.

            Cheers,
            Joseph
            JIRA Service Desk Product Management

            Joseph Huynh (Inactive) added a comment - Hi All, Thanks so much for your votes and comments on this feature request. After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to service desk. Cheers, Joseph JIRA Service Desk Product Management

              Unassigned Unassigned
              2ac9813878bb Emmanuel Boukandoura
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