Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-592

Knowledge base links should be per issue type

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Knowledge Base
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently each service desk portal can be linked to a single confluence space but it would make more sense to:

      • link only to confluence and use labels
      • link each request type to a different confluence space.

      Now, if you have multiple confluence spaces is impossible to use them because you can link only to one of them.

            [JSDSERVER-592] Knowledge base links should be per issue type

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011852 ] New: JAC Suggestion Workflow 3 [ 3649417 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665318 ] New: JAC Suggestion Workflow [ 3011852 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325556 ] New: Confluence Workflow - Public Facing v4 [ 2665318 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053458 ] New: JSD Suggestion Workflow - TEMP [ 2325556 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048570 ] New: JSD Suggestion Workflow [ 2053458 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279571 ] New: JSD Suggestion Workflow - TEMP [ 2048570 ]
            jonah (Inactive) made changes -
            Description Original: Currently each service desk portal can be linked to a single confluence space but it would make more sense to:

            * link only to confluence and use labels
            * link each request type to a different confluence space.

            Now, if you have multiple confluence spaces is impossible to use them because you can link only to one of them.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-592].
              {panel}

            Currently each service desk portal can be linked to a single confluence space but it would make more sense to:

            * link only to confluence and use labels
            * link each request type to a different confluence space.

            Now, if you have multiple confluence spaces is impossible to use them because you can link only to one of them.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-592 [ JSDCLOUD-592 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 693066 ] New: JSD Suggestion Workflow [ 1279571 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Yilin (Inactive) made changes -
            Reporter Original: Citrix Devops [ deactivated user ] New: Sorin Sbarnea (Citrix) [ 73f0b2e75f82 ]

              Unassigned Unassigned
              73f0b2e75f82 Sorin Sbarnea (Citrix)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: