Details
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Type:
Suggestion
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Status: Reviewing (View Workflow)
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Resolution: Unresolved
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Fix Version/s: None
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Component/s: Knowledge Base
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Labels:
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UIS:80
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Support reference count:21
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Feedback Policy:
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Thank you for your feedback
We appreciate your time in taking the survey. The survey is now closed. We will be getting in touch with some of you shall there be any progress on this feature request.
Jira Service Desk team
Help us improve Jira Service Desk and Confluence linking in 3-minutes
Thank you for your votes and comments on this suggestion. We want the good, bad and ugly about your experience with Confluence linking. It will take 3-minutes of your time to complete our short survey and your answers will help us better meet your needs.
Thanks for being part of the journey.
Jira Service Desk team
Problem Definition
Sometimes there may be existing Confluence Spaces that already contain Knowledge Base data. Having the ability to link a single Jira Service Management project to these spaces would be better, since that would require less Space and Page re-arranging. Not changing the pre-existing Knowledge Base environment would be less troubling for Customers as well.
Suggested Solution
Have Jira Service Management be able to connect to multiple Confluence Spaces.
Use cases
- related knowledge is scattered among multiple Spaces;
- a subset of knowledge needs to be shared among more Service Desks, but other topics are covered in specific Spaces.
Attachments
Issue Links
- is duplicated by
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- Closed
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- Closed
- is related to
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- Gathering Interest
- relates to
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- Closed
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JSDS-10004 Loading...
- mentioned in
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