Sometimes there may be existing Confluence Spaces that already contain Knowledge Base data. Having the ability to link a single Jira Service Management project to these spaces would be better, since that would require less Space and Page re-arranging. Not changing the pre-existing Knowledge Base environment would be less troubling for Customers as well.
Have Jira Service Management be able to connect to multiple Confluence Spaces.
- related knowledge is scattered among multiple Spaces;
- a subset of knowledge needs to be shared among more Service Desks, but other topics are covered in specific Spaces.