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  1. Jira Service Management Cloud
  2. JSDCLOUD-170

As an administrator I want to be able to link to multiple Confluence Spaces

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Use cases
      • related knowledge is scattered among multiple Spaces;
      • a subset of knowledge needs to be shared among more Service Desks, but other topics are covered in specific Spaces.

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            [JSDCLOUD-170] As an administrator I want to be able to link to multiple Confluence Spaces

            Jochem Berends added a comment -
            • Spaces should be linkable with a servicedesk ACROSS different organization.
            • we use a different organization with a confluence knowledge base for our webproduct that is set to public.
              • this because we do want to prevent mixing rights in the same confluence organisation and prevent internal people from posting or exposing information to the public without their knowing. (separation of concerns)
            • we have a big problem of using the 'suggestion features' in the service desk portal for our users to guide them to knowledge base articles without the ability to connect the knowledge base from the 'knowledge base confluence organisation' to the servicedesk.
            • the servicedesk is heavily integration into production Jira projects and boards and sprints such that moving the servicedesk to the knowledge base organisation is undesirable.

            Jochem Berends added a comment - Spaces should be linkable with a servicedesk ACROSS different organization. we use a different organization with a confluence knowledge base for our webproduct that is set to public. this because we do want to prevent mixing rights in the same confluence organisation and prevent internal people from posting or exposing information to the public without their knowing. (separation of concerns) we have a big problem of using the 'suggestion features' in the service desk portal for our users to guide them to knowledge base articles without the ability to connect the knowledge base from the 'knowledge base confluence organisation' to the servicedesk. the servicedesk is heavily integration into production Jira projects and boards and sprints such that moving the servicedesk to the knowledge base organisation is undesirable.
            Divyanshi made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 625154 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 626258 ]
            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 625154 ]
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 547200 ]
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530699 ]

            Mary Connor added a comment - - edited

            Is this working for anyone?

            We connected a second space per the documentation, but none of that content is showing up in JSD search. I disabled Anonymous access on the second space, but that didn't help.

            UPDATE: In order for the new limited permissions to be recognized, I had to Unlink the space and then Link it again.

            In order for Public permissions to work, I again had to Unlink and then Link again.

            Mary Connor added a comment - - edited Is this working for anyone? We connected a second space per the documentation, but none of that content is showing up in JSD search. I disabled Anonymous access on the second space, but that didn't help. UPDATE : In order for the new limited permissions to be recognized, I had to Unlink the space and then Link it again. In order for Public permissions to work, I again had to Unlink and then Link again.
            Mary Connor made changes -
            Comment [ Going by the docs, it's shipped only for "next-gen" versions?

            Looking at the information about the differences ([https://support.atlassian.com/jira-service-management-cloud/docs/what-are-jira-service-management-next-gen-projects/),] next-gen is missing _Agent notifications_, so it's not ready for production use.

            When will this feature be added to "classic"? ]
            Nicole made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 520670 ]
            Joseph made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

              6cf75f652d57 Joseph
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated:
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