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Bug
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Resolution: Fixed
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Low
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3.12.2
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None
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4
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Severity 3 - Minor
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1
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Problem
When a request cannot be raised due to permission issue, the form does not display the correct message but it indicates missing fields.
Steps to reproduce the issue
- Add a permission validator to the Create Issue transition. For example, Only users with Create Attachments permission can execute this transition.
- Log in and raise a request as the customer who does not have the required permission.
Expected result
The request cannot be created with an error on the form, indicating that the user does not have the permission to raise the request.
Actual result
The following error is displayed:
Your request could not be created. Please check the fields have been correctly filled in
The error on the form and also in the Network tab is misleading, it is about missing required fields instead of permissions.
- is related to
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JSDSERVER-5822 Validator's error message is not showing on the Raise a Request screen in the Customer Portal
- Gathering Interest
- is cloned from
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JSMDC-4082 Loading...
- mentioned in
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Page Loading...