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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-5822

Validator's error message is not showing on the Raise a Request screen in the Customer Portal

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    Details

    • UIS:
      3
    • Support reference count:
      3
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      Problem

      The dedicated error message configured for JMWE validators are not showing on the Portal's request form.

      Steps to reproduce the issue
      1. With a compatible version of the Jira Misc Workflow Extensions add-on installed, add a validator and specify a unique error message to be displayed if the input is not provided for the transition. Example configuration:
      2. Raise the request via Portal without providing the required input and observe the error.
      3. Raise the request via Jira without providing the required input and observe the error.
      Expected Result

      The dedicated error message is displayed correctly on the Portal's request form just like how it is on the Jira's Create Issue screen, telling users what is expected or which requirements are not fulfilled.

      Actual Result
      • On the Portal, only the generic error message is displayed while the dedicated error message is missing.
      • On the Jira's Create Issue screen, the dedicated error message is showing correctly.
      Notes

      This is not affecting all validators of other add-ons. Tested the same with Suite Utilities for Jira's Date Expression Compare validator and the error message is showing as expected.

      Related Bug ticket: JSDSERVER-5882 Misleading validator's error message appears for requests failed to be created for the wrong error message displayed when a request cannot be raised due to permission error.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              michin Michelle Chin
              Votes:
              59 Vote for this issue
              Watchers:
              33 Start watching this issue

                Dates

                Created:
                Updated:

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