This seems to be a minor regression of JRASERVER-42902. Copy & paste content from Notepad/Word removes line breaks only on Customer Portal. If we do the same in JIRA view, the line breaks are preserved.
- Open IE11 or Firefox.
- Access one of the Service Desk issue on Customer Portal.
- Copy & paste the following content to Notepad:
- Then copy & paste the content from Notepad into the comment section of the Service Desk issue.
The content suppose to be:
The content will be:
This is also affecting users that open Support tickets on https://getsupport.atlassian.com on IE11/Firefox browser. If you encounter such behaviour, please use the workaround below.
- Instead of using Ctrl+V, please use Right-click on mouse - Paste.
- Use a different browser like Chrome