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  1. Jira Service Management Cloud
  2. JSDCLOUD-6351

Copy and pasting content into a comment in Customer Portal on IE11 removes line breaks

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    Description

      Summary

      This seems to be a minor regression of JRASERVER-42902. Copy & paste content from Notepad/Word removes line breaks only on Customer Portal. If we do the same in JIRA view, the line breaks are preserved.

      Steps to Reproduce

      1. Open IE11.
      2. Access one of the Service Desk issue on Customer Portal.
      3. Copy & paste the following content to Notepad:
        line one
        line two
        line three
        
      4. Then copy & paste the content from Notepad into the comment section of the Service Desk issue.

      Expected Results

      The content suppose to be:

      line one
      line two
      line three
      

      Actual Results

      The content will be:

      line oneline twoline three
      

      Note

      This is also affecting users that open Support tickets on https://getsupport.atlassian.com on IE11 browser. If you encounter such behaviour, please use the workaround below.

      Workaround

      1. Instead of using Ctrl+V, please use Right-click on mouse - Paste.
      2. Use a different browser.

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              Unassigned Unassigned
              mmuthusamy Moga
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              Dates

                Created:
                Updated:
                Resolved: