Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5812

Add custom fields to variables list in Canned Responses

XMLWordPrintable

    • 364
    • 7
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).

      Suggested Solution

      Allow Agents to add custom field values by variable in the canned responses functionality.

          Form Name

            [JSDSERVER-5812] Add custom fields to variables list in Canned Responses

            SET Analytics Bot made changes -
            UIS Original: 362 New: 364
            SET Analytics Bot made changes -
            UIS Original: 364 New: 362
            SET Analytics Bot made changes -
            UIS Original: 363 New: 364
            SET Analytics Bot made changes -
            UIS Original: 389 New: 363
            SET Analytics Bot made changes -
            UIS Original: 417 New: 389
            SET Analytics Bot made changes -
            UIS Original: 389 New: 417
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 7
            SET Analytics Bot made changes -
            UIS Original: 361 New: 389
            SET Analytics Bot made changes -
            UIS Original: 333 New: 361
            SET Analytics Bot made changes -
            UIS Original: 305 New: 333

              Unassigned Unassigned
              asweeten ASweeten
              Votes:
              292 Vote for this issue
              Watchers:
              146 Start watching this issue

                Created:
                Updated: