• 248
    • 7
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When creating canned responses, there are times when information in a custom field should be provided to a customer. The current list of variables available to use in the canned responses functionality is limited to a small number of available fields (7).

      Suggested Solution

      Allow Agents to add custom field values by variable in the canned responses functionality.

            [JSDSERVER-5812] Add custom fields to variables list in Canned Responses

            SET Analytics Bot made changes -
            UIS Original: 275 New: 248
            SET Analytics Bot made changes -
            UIS Original: 248 New: 275
            SET Analytics Bot made changes -
            UIS Original: 256 New: 248
            SET Analytics Bot made changes -
            UIS Original: 255 New: 256
            SET Analytics Bot made changes -
            UIS Original: 283 New: 255
            SET Analytics Bot made changes -
            UIS Original: 311 New: 283
            SET Analytics Bot made changes -
            UIS Original: 339 New: 311
            SET Analytics Bot made changes -
            UIS Original: 309 New: 339
            SET Analytics Bot made changes -
            UIS Original: 308 New: 309
            SET Analytics Bot made changes -
            UIS Original: 336 New: 308

              Unassigned Unassigned
              asweeten ASweeten
              Votes:
              296 Vote for this issue
              Watchers:
              149 Start watching this issue

                Created:
                Updated: