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  1. Jira Service Management Data Center
  2. JSDSERVER-5609

Improve behavior when pasting images on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When customers use the Customer Portal in JIRA Service Desk, they can attach files by pasting the content of the clipboard (CTRL+V in most cases). When a file is pasted this way, it is attached with the name 'image'png'. The issue with this is when more than one image is pasted as each file is named the same, and as we know, JIRA's expected behavior with thumbnails when having several files with the same name will cause all thumbnails to show only one of the images (the most recently attached, see bug ticket JRASERVER-2169). The Customer Portal should be prepared for this.

      The suggestion is for the Customer Portal to generate random (or different) names for each image pasted like it already does when attaching an issue from inside JIRA.

            [JSDSERVER-5609] Improve behavior when pasting images on Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012419 ] New: JAC Suggestion Workflow 3 [ 3650002 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Earl McCutcheon made changes -
            Labels New: UXELI
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666105 ] New: JAC Suggestion Workflow [ 3012419 ]
            Rene C. [Atlassian Support] made changes -
            Link Original: This issue is related to JSDSERVER-4100 [ JSDSERVER-4100 ]
            Rene C. [Atlassian Support] made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Rene C. [Atlassian Support] made changes -
            Link New: This issue duplicates JSDSERVER-4100 [ JSDSERVER-4100 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2503360 ] New: Confluence Workflow - Public Facing v4 [ 2666105 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Rene C. [Atlassian Support] made changes -
            Description Original: When customers use the Customer Portal in JIRA Service Desk, they can attach files by pasting the content of the clipboard (CTRL+V in most cases). When a file is pasted this way, it is attached with the name 'image'png'. The issue with this is when more than one image is pasted as each file is named the same, and as we know, JIRA's expected behavior with thumbnails when having several files with the same name will cause all thumbnails to show only one of the images (the most recently attached, see Feature request [JRASERVER-2169|https://jira.atlassian.com/browse/JRASERVER-2169]). The Customer Portal should be prepared for this.

            The suggestion is for the Customer Portal to generate random (or different) names for each image pasted like it already does when attaching an issue from inside JIRA.             		New: When customers use the Customer Portal in JIRA Service Desk, they can attach files by pasting the content of the clipboard (CTRL+V in most cases). When a file is pasted this way, it is attached with the name 'image'png'. The issue with this is when more than one image is pasted as each file is named the same, and as we know, JIRA's expected behavior with thumbnails when having several files with the same name will cause all thumbnails to show only one of the images (the most recently attached, see bug ticket [JRASERVER-2169|https://jira.atlassian.com/browse/JRASERVER-2169]). The Customer Portal should be prepared for this.

            The suggestion is for the Customer Portal to generate random (or different) names for each image pasted like it already does when attaching an issue from inside JIRA.
            Rene C. [Atlassian Support] made changes -
            Link New: This issue is related to JRASERVER-2169 [ JRASERVER-2169 ]

              Unassigned Unassigned
              rchiquete Rene C. [Atlassian Support]
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                Created:
                Updated:
                Resolved: