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  1. Jira Service Management Data Center
  2. JSDSERVER-5599

Comments not marked as internal when dispatchEvent boolean param is set to false

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      This is affecting the SAC migration to Automation for JIRA (talk to Shane Frensley for more details).

      The problem is that comments added to servicedesk issues never get marked with INTERNAL, even if the comment property 'sd.public.comment' is correctly supplied with 

      {"key":"sd.public.comment","value":{"internal":true}}

      .

      The problem is that when you call JIRA's 

      commentService.create(loggedInUser, commentResult, false);

      then the comment will not be marked as 'INTERNAL' even if the comment property was set correctly.

      The specific problem here is the third param false (which stops this from dispatching an event/notification). If it's set to true then the comment is marked as INTERNAL.

      For full details I can give you access to https://codebarrel.atlassian.net/servicedesk/customer/portal/1/CBS-1288 or speak to Shane.

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            [JSDSERVER-5599] Comments not marked as internal when dispatchEvent boolean param is set to false

            Claire Upham made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 883422 ]
            Claire Upham made changes -
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            Neel made changes -
            Link New: This issue is related to JIRAAUTOSERVER-606 [ JIRAAUTOSERVER-606 ]
            Claire Upham made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 727492 ]
            Daniel Eads made changes -
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            Alex Cooksey made changes -
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            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
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            UIS Original: 51 New: 42
            Alex Cooksey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 638128 ]

              bornatowski Bartosz Ornatowski
              mknicely Morgan Knicely (Inactive)
              Affected customers:
              66 This affects my team
              Watchers:
              46 Start watching this issue

                Created:
                Updated:
                Resolved: