This is affecting the SAC migration to Automation for JIRA (talk to Shane Frensley for more details).

The problem is that comments added to servicedesk issues never get marked with INTERNAL, even if the comment property 'sd.public.comment' is correctly supplied with

{"key":"sd.public.comment","value":{"internal":true}}

.

The problem is that when you call JIRA's

commentService.create(loggedInUser, commentResult, false);

then the comment will not be marked as 'INTERNAL' even if the comment property was set correctly.

The specific problem here is the third param false (which stops this from dispatching an event/notification). If it's set to true then the comment is marked as INTERNAL.

For full details I can give you access to https://codebarrel.atlassian.net/servicedesk/customer/portal/1/CBS-1288 or speak to Shane.